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Multi-lingual customer relationship management software developed by Microsoft, the Microsoft CRM comes in form of a package. Focusing mainly n sales, services, and marketing sectors it offers the XRM platform and has always encouraged the partners to use the proprietary frameworks. The result is customization of multiple demands of the end users.

Multi-lingual customer relationship management software developed by Microsoft, the Microsoft CRM comes in form of a package. Focusing mainly n sales, services, and marketing sectors it offers the XRM platform and has always encouraged the partners to use the proprietary frameworks. The result is customization of multiple demands of the end users.

An Anticipated Release
The release was anticipated in many quarters. Industry was also waiting for the release to make OCS a full PBX replacement that would work nicely. Introducing the update Office Communication Server, Microsoft officials demonstrated with keynote presentation of how the next Microsoft OCS is going to work. In the process they demonstrated how the share points, exchanges and office functions will work.

Basic Features of Dynamics CRM
Basic features of dynamics CRM are that it is one of the server-client applications. Just like the Microsoft SharePoint, it is also IIS based web application. Extensive support for web services interfaces is what it exactly offers. Clients can access the CRM using the Microsoft Internet Explorer version 6 or above. Conversely; one can use client plug in to Microsoft Outlook.

Growing Popularity of New Technology
It is expected that over 75% of business applications in future will embed the system of unified communications as well as standard business calls used today will become outdated. In future more than 50% of the VIP calls will have more than the traditional voice systems and they will start embracing collaboration tools.

However, all communication between clients is carried out using the Microsoft Office communicator and the local server. In result the communication becomes more secure. Messages never leave the corporate intranet. This is one advanced feature that has neutralized the drawbacks in Windows Live Messenger that often caused leakage in the communication systems.

What it offers
While people have started using other forms of communications, moving away from voice won't happen as quickly as Microsoft expects them to be. For some experts the demonstration at Voice Con by Microsoft lacked in certain aspects; such as survivability solutions or the 911 services. However Microsoft never claimed that their tool would work with the third party system.

Collaborating and Competing Companies
Many leading players in the field of information technology like Polycom, HP and NET and many others extended their relationship with Microsoft for better integration of OCS in the UC products of the companies. On the other hand the competition of Microsoft is with recognized companies like Cisco, Siemens, IBM, Avaya and such others. It is therefore essential for the Microsoft to identify exactly how they are different from others and how OCS is going to reduce the cost for them.

Dynamics CRM 4.0 was the only version of CRM that experienced significant acceptance in the market. Its impact was so much that by July 2009, the user count had already crossed one million mark completely eradicating the failures of its earlier versions.

With the ability to search by the keywords for any coworker having a particular skill; Microsoft Office Communication Server "14" may well prove to be the tool of the future.